Nespresso Customer Service is the way it should be. After ten months of usage, my Aeroccino died. It didn’t want to switch on, and no amount of coaxing would wake it up again. So back to Nespresso it went.
I figured them to fix it and tell me to wait a couple of weeks. Instead, Nespresso gave me a brand new Aeroccino Plus along with a two year warranty starting from now. I mean that’s the way customer service should be – no waiting, no sending here and there, no parts exchange, just plain exchange for the day it broke. I’m so happy with Nespresso right now, I’m never going to buy another brand of expresso machine until whenever.
Anyway, for friends I’ve haven’t invited for ages for coffee, now you know why, now I make perfect lattes once again. 
